LibQUAL Results 2002
What users at UB desire most
- Convenient business hours.
- Employees who have the knowledge to answer user questions.
- Electronic resources accessible from home or office.
- Modern equipment to easily access information.
- A library website enabling me to locate information on my own.
Where the users perceive that we are weak
- Willingness to help users.
- Giving users individual attention.
- Providing a haven for quiet and solitude.
- Providing a place for reflection and creativity.
- Providing a comfortable and inviting location.
- Providing a contemplative environment.
Areas where our level of service is not even minimally acceptable or where we fall far short of the desired level
- Complete runs of journal titles.
- Convenient business hours.
- Comprehensive print collections.
- Space that facilitates quiet study.
- Providing a haven for quiet and solitude.
- Providing a place for reflection and creativity.
Areas where library service was highly rated
- A library website enabling me to locate information on my own.
- Readiness to respond to user's questions.
- Making electronic resources available from my home or office.
LibQUAL+ TM 2002 Survey Results SUNY Buffalo