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LibQUAL Results 2004

What users at UB desire most

• Making electronic resources accessible from my home or office
• Print and/or electronic journal collections I require for my work
• A library Web site enabling me to locate information on my own
• The electronic information resources I need
• Modern equipment that lets me easily access needed information
• Easy-to-use access tools that allow me to find things on my own

Where the users perceive that the Libraries are weak

• Library space that inspires study and learning
• Community space for group learning and group study
• Quiet space for individual activities
• A comfortable and inviting location
• Employees who instill confidence in users
• Giving users individual attention

Areas where the level of service is not even minimally acceptable or where the Libraries fall far short of the desired level

• The printed library materials I need for my work
• Library space that inspires study and learning
• Print and/or electronic journal collections I require for my work
• Quiet space for individual activities
• Making electronic resources accessible from my home or office
• A library Web site enabling me to locate information on my own

Areas where library service was highly rated

• Modern equipment that lets me easily access needed information
• Employees who have the knowledge to answer user questions
• Making information easily accessible for independent use
• Readiness to respond to users' questions
• Willingness to help users
• The electronic information resources I need