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Direct Loans:
When you need information about your Direct Loans...
Visit the World Wide Web!

All you need to know

Direct Loans
William D. Ford Federal Direct Loan Program
www.dlservicer.ed.gov

Toll-Free Telephone: 1 -800-848-0979
TDD: 1 -800-848-0983

Check Financial Data

• Payment history
• Loan balance
• Interest rates
• Payoff amount

Ask Questions

• Verify our payment address
• Have Direct Loan terms explained
• Calculate your interest
• Contact us by e-mail

User-Friendly Design

• Secure Access
• Helpful Hints on Every Page
• Links to Other Sites
• 24-Hour Availability
• Worldwide Accessibility
• Increased Borrower Access to Information
• Easy Navigation
• Real-Time Data Reporting and Updates

Manage Your Loan(s)

• Update address/telephone number
• Estimate payments
• Compare repayment plans
• Change repayment plan
• Change payment due date
• Counseling for graduates

Need a Pin?

• If you are a Direct Loan borrower and do not have a PIN, you can request one.
• If you lost or misplaced your PIN, you can request a replacement.

Options

Download or submit forms online:

• Application for arranging electronic payments
• Deferment forms to temporar-ily postpone making payments
• Forbearance forms to tempo-rarily postpone making payments or temporarily reduce your payment amount

Easy to Use

The Direct Loan Servicing Web site is here. You can go to the site using your own computer.

Navigation is easy once you get there.

1. Go to www.dlservicer.ed.gov using a Web browser such as Netscape Navigator or Internet Explorer.
2. We designed this Web site to protect the privacy of your account information. Therefore, you must enter a PIN to access detailed account information. If you do not have a PIN, select the Click Here to Request a PIN option on the home page.
3. Select any of our options from Account Information, Account Management, Question Center, and Download Forms. You are now ready to access the latest information about your account and have your questions answered quickly!

Direct Loan Servicing Center
P.O. Box 4609
Utica, NY 13504-4609

Visit us online at www.dlservicer.ed.gov

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