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Federal Student Aid Information Center
Hours: 8 a.m. to midnight (Eastern Time) Seven Days a Week

¡Se habla español!

Facts about the Student Financial Aid Programs

• 9.8 million students submit the Free application for Federal Student Aid.
• 8.3 million students receive some aid from our programs
• Total aid provided is over $53 billion a year, roughly 70 percent of all student aid awarded in the United States
  

The Federal Student Aid Information Center helps over five million callers a year through our toll-free number: 1-800-4 FED-AID (1-800
433-3243), answering questions about major aid programs such as Federal Pell Grants and Federal Stafford/PLUS Loans.
We help students through the application process by:

• Confirming application processing dates and issuing duplicate Student Aid Reports. Explaining how to answer questions on the student aid application.
• Looking up school code number(s) and/or making changes to the schools listed on the application.
• Explaining comments on the Student Aid Report and how to make corrections to erroneous or inconsistent information.

We also provide help with other stages of the aid process by:

• Explaining eligibility, verification, and disbursement requirements.
• Explaining loan deferments and repayment options.
• Identifying the current holder of a student loan that is in repayment.

The Information Center also fills requests for single copies of the Free Application for Federal Student Aid (FAFSA) and Funding Your
Education, our popular booklet that introduces newcomers to student aid.

More you should know about the Information Center:

• Callers can choose Spanish-language services from the introductory menu.
• Hearing impaired callers who have access to a TTY device can receive all of the Information Center's services by dialing 1-800-730-8913
• Privacy of data is very important to us. Therefore, we may need to request the Data Release Number from the Student Aid Report before answering some questions about the student's information.
• Calls are routinely monitored by supervisory and U.S. Department of Education staff to ensure quality.
  We also regularly solicit feedback from our customers through focus groups, our automated phone system,
  and the Web.
• For overseas callers who do not have access to toll-free service we maintain a commercial line: 1-319-337-5665.

Other popular Student Financial Aid call centers provide more specialized toll-free services to our customers:

• Students who need help in using FAFSA on the Web (www.fafsa.ed.gov) can get answers to their computer questions at 1-800-801-0576.
• Borrowers who want to find out how to consolidate their current student loans into a single Direct Consolidation Loan should call 1-800-848-0979.
• Borrowers who have defaulted loans held by the Department should call the Debt Collection Service Information Center at 1-800-621-3115 to find out who is handling their accounts, how much they owe, and where to send payments.

Student Financial Assistance
U.S. Department of Education

Be sure to link to our web site for students at www.ed.gov/studentaid for the latest information on our programs, searchable databases for
school codes and teacher cancellation, counseling tools, and online applications.

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