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1. Exploring business operations and processes which achieve strategic objectives and continuous improvement within the framework of the new business units.
2. Examining the best practices of other federal and state agencies, as well as the private sector in such areas as balanced measures, customer service and strategic management.
3. Strengthening participants' understanding and ability to provide executive leadership in a multifunctional and matrix environment.

• Vision
• External Awareness
• Strategic Thinking
• Team Building
• Risk Management
• Technical Credibility
• Influencing/Negotiating
• Partnering
• Political Savvy
• Financial Management
• Resource Management
• Technology Management
• Systems Management

1. Self-Directed Learning
   Candidates will be matched with an executive coach before the formal Program begins. They will jointly assess the candidate's individual developmental needs and prepare a leadership development plan to strengthen the candidate's leadership and technical capabilities. The individual development activities will begin prior to the start of the XD Program and will continue after completion of formal program activities. The coaching relationship will continue throughout the Program with the coach providing guidance and insight to complement the formal curriculum.
   
   
2. Partnerships With Universities And Private Sector Corporations
   The candidates will be exposed to a variety of external perspectives to balance our internal perspective. In this segment, candidates will explore key leadership outcomes, which are:
   
   
   • Implementing a customer focused strategy
   • Leading in a changing environment
   • Moving to strategic thinking/decision making
   • Leading in a matrix organization
   • Creating a high-performing learning organization
     
     
3. Classroom Learning
   
   Mission, Goals, Guiding Principles—
   Understand from an executive perspective the modernization of IRS and the benefits of corporate citizenship. Understand how to tie organizational mission, vision and values to actionable strategies and how a changing mission affects the organization.
   
   Organization Overview—
   Understand the current state of IRS and how customer input drives work improvement.
   
   Business Practices and Strategies—
   Study the tax administration process from the taxpayer's viewpoint. Understand the business processes, leadership impact on achieving cross-business unit goals, and how to become a corporate citizen.
   
   The four business units (Wage and Investment Income; Small Business & Self-Employed; Large & Mid-Size Business; and Tax Exempt) will be explored to understand the functional strategies and linkage with the entire modernization effort. The Business Practices and Strategies segment will conclude with "Building Organizational Capability" to understand how the IRS is poised to support and enable business operations now and in the future.
   
   Performance Measures—
   Understand how to define measures of success that are aligned with business strategies; learn how other organizations implement a balanced measurement system.
   
   Leadership Skills and Knowledges such as:
   
   
   • Managing Diversity
   • Leadership Ethics
   • Congressional Relationships
   • Communications/ Dealing with the Media
   • Risk Management
   • Leading in a Team Environment