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Common Problems & Solutions
You must be an active student/faculty/staff member of the University at Buffalo to access the Course Reserve system. Online course reserve is readily accessed via computer workstations found in the UB Libraries. However, your personal computers may have software and/or setting configurations that make obtaining online course reserve challenging. If you are having difficulty getting the online reserve material you need, use the troubleshooting chart below.
| Problem | Possible Solution |
| When I search by course and/or instructor I get " There were no items that matched your search request " message. |
You searched incorrectly or your instructor's materials have not been processed yet - wait a day or so and try again. If you receive the same message contact Course Reserve Services at (716) 645-2944 ext. 238 or by email at libresrv@acsu.buffalo.edu . |
| When I click on a Full-text document link I get " File not Found on Server " message. |
Contact the Course Reserve Department at (716) 645-2944 ext. 238 or by email at libresrv@acsu.buffalo.edu . |
| I am being prompted for a UserName and Password . | If you are accessing material from off the UB computing network, you will be prompted, after selecting the full-text document, to authenticate yourself as currently affliated with the University at Buffalo. |
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